Frost, Remer & Mercure Financial Services Inc. Was Established In 1989, As An Independent Insurance Agency Serving The States Of; Michigan, Ohio, Colorado, Georgia, Illinois, Minnesota, New York, Pennsylvania and Wisconsin With Our Primary Focus Of Operations Being Southeast Michigan And Northern Ohio.
THE AGENCY FOUNDERS; Jeff Frost, Paul Frost And The Late Roger J. Remer Used Their Combined Years Of Experience To Create The Foundation By Which We Have Built Frost, Remer & Mercure Financial Services Inc. And Our Trustworthy Reputation In The Community With Many Of The Top Rated Insurance Providers In The Industry.
The Agency’S Growth And Success Is Attributed To Our Quality Staff And Their Outstanding Commitment To Our Friends’ Insurance Needs. The Guiding Principles Of Our Founders Have Been Firmly Instilled In The Culture Of Our Agency And In Everything We Do!
OUR MISSION STATEMENT
Our Mission Is To Provide Reliable Insurance Advice, Quality Service And Honest Claims Advocacy At Affordable Pricing To All Of Our Friends And Their Individual, Business And Farm Owners Insurance Needs Through The Placement Of Their Insurance Policies With Insurance Company Partners That Are Well Respected In The Industry And Financially Sound!
CLIENT PROMISE
We Promise That Our Friends’ Insurance Questions Will Be Handled By Agency Staff Members That Are Licensed Insurance Professionals While Providing For Their Needs At The Time Of Claim, As If They Were Our Own!
OUR SHARED VALUES
All Staff Members Of Frost & Remer Agency, Inc., Are Guided In Our Activities And Behaviors By The Following Values Which We Share With Each Other:
EXCEPTIONAL SERVICE
We Strive To Consistently Deliver Services That Exceed Expectations Of Our Clients’ And Insurance Company Partners.
EXCEPTIONAL QUALITY
Our Goal In The Quality Of Our Work Product Is Zero Errors, The First Time, Every Time.
PROFESSIONAL EXCELLENCE
We Strive To Be Resources Of Exceptional Value In Our Personal Areas Of Professional And Technical Expertise To Clients, As Well As To Each Other.
OUR RELATIONSHIPS
We Strive To Establish And Maintain Relationships With Clients, Carriers And Other Suppliers And With Each Other That Enhance The Quality Of Services And Work Product We Deliver Because The Relationships Are Built Upon Caring, Trust, And Respect.
EFFECTIVE COMMUNICATIONS
We Strive To Communicate Openly And Directly, Yet With Caring For The Feelings And Needs Of Others, Including The Need To Be Listened To And Understood.
TEAMWORK
We Acknowledge And Appreciate Our Interdependence And We Strive To Maximize Our Cooperation With The Contributions To Group Initiatives And Goals.
INTEGRITY AND ETHICS
We Tolerate Nothing Less Than Absolute Adherence To The Highest Standards Of Integrity And Ethics.
CONTINUOUS IMPROVEMENT
We Are Dedicated To Being The Best We Can Be, Which Means That We Never Stop Seeking Improvements In The Services We Deliver, In Our Productivity And In Our Technical Expertise.